What is the process for implementing Trustee.AI in my company?
The implementation of Trustee.AI begins with an initial interview to collect the necessary data and understand your business. It is then configured and trained to reflect your brand’s voice. The process can be completed in a few weeks, depending on complexity.

How long does it take for Trustee.AI to learn about my brand and start functioning effectively?
The timeframe can vary, but generally, Trustee.AI takes a few weeks (between two and four) to be fully trained, after collecting company data and making initial adjustments. Once configured, it continually improves as it interacts with customers.

Can Trustee.AI be adapted to maintain my brand's tone in all interactions?
Yes, one of Trustee.AI's core features is its ability to reflect your brand’s tone and voice in all interactions, ensuring consistent communication.

Can we adjust Trustee.AI’s responses over time to reflect changes in products or company strategies?
Yes, you can continuously adjust and update Trustee.AI's responses to ensure they align with changes in products, services, or company guidelines.

Are there advanced personalization options for specific industries or businesses with very specific needs?
Yes, Trustee.AI offers advanced personalization to adapt the assistant’s responses and behaviors according to specific industries such as healthcare, finance, technology, and others.

How does Trustee.AI ensure the security of my customers' and company’s data?
Trustee.AI uses advanced encryption and follows the best security practices to protect customer and company data. All data is stored on secure servers and is accessible only by authorized personnel.

What data protection measures are in place to prevent the misuse of confidential information?
The platform employs strict access controls, end-to-end encryption, and compliance with policies like the LGPD (Brazil), GDPR (Europe), and other regulations to ensure confidential information is always secure.

What types of data does Trustee.AI collect during customer interactions, and how is it stored?
Trustee.AI collects only essential data for personalizing interactions, such as purchase history and previous interactions. This data is stored on secure servers and is only used to enhance responses and the customer experience.

What support channels are available for my company when using Trustee.AI?
Trustee.AI offers support via email, chat, and phone, depending on the chosen plan. Support is accessible and quick to resolve any issues that may arise.

What is the update or maintenance process for Trustee.AI?
Trustee.AI is automatically updated with improvements and new features. Maintenance is ongoing and does not interfere with the assistant's daily operations.

If there’s a technical issue, how long does it take to receive assistance or resolve the problem?
The response time depends on the support plan, but advanced support typically responds within 24 hours. For Ultra customers, support is dedicated 24/7.

Is the basic support plan sufficient, or is advanced support recommended?
For smaller operations, basic support may be sufficient, but for companies with a high volume of interactions or complex needs, advanced support is highly recommended.

Can the Trustee.AI support team help adjust or improve the assistant's performance over time?
Yes, the support team can help adjust Trustee.AI’s training and suggest continuous improvements to optimize performance and response accuracy.

What is the main difference between the Basic, Plus, and Ultra plans?
Aside from storage capacity in terms of tokens, the plans differ in terms of reports and support:

• Basic: Basic personalization, email support, no predictive reports.
• Plus: Actionable Insights Reports, advanced support.
• Ultra: Predictive Reports, advanced integration, 24/7 support.

Which features are exclusive to the Plus and Ultra plans, such as predictive reports?
Predictive reports are available in the Ultra plan, while actionable insights reports are exclusive to the Plus plan.

How many integration tokens are provided in each plan, and how do they work?

• Basic: 5 million tokens.
• Plus: 10 million tokens.
• Ultra: 25 million tokens.
  These tokens allow you to connect Trustee.AI to other systems such as CRMs and e-commerce platforms.

Can I switch plans at any time if my company needs more features?
Yes, you can upgrade your plan at any time based on your company’s growing needs.

Do monthly tokens roll over or expire if they are not used?
Tokens do not roll over. If they are not used within the month, they expire.

Is there an additional cost for advanced personalization or integration with other platforms?
Yes, advanced personalization and specific integrations may have additional costs depending on complexity.

What kind of results or return on investment (ROI) can I expect from implementing Trustee.AI?
Companies that have implemented Trustee.AI report increased customer satisfaction, reduced service times, and a significant improvement in customer retention, leading to a tangible ROI.

How can Trustee.AI help increase customer satisfaction and improve the Net Promoter Score (NPS)?
Trustee.AI enhances customer satisfaction by providing fast, personalized, and empathetic responses, which naturally leads to an increase in NPS.

What metrics can Trustee.AI monitor to assess the impact on customer service and operational efficiency?
Trustee.AI monitors metrics such as average response time, customer satisfaction rate, and volume of successful interactions, helping to measure the direct impact on customer service.

How long does it take for my company to start seeing significant results after implementing Trustee.AI?
Most companies begin to see visible results within a few weeks, especially with proper implementation and continuous adjustments.